PRIVACY POLICY

INFORMATION WE COLLECT

We may collect the following types of information when you use our services:

• Contact Information: Your name, phone number, and address when you call us for recovery services.
• Vehicle Information: Vehicle registration number, make, model, and location for recovery purposes.
• Call Records: Records of your calls to us for service delivery and quality monitoring.
• Website Usage Data: Information about how you use our website, including IP address, browser type, and pages visited.

HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• To provide vehicle recovery, breakdown assistance, and towing services
• To communicate with you about your recovery request
• To dispatch the nearest recovery vehicle to your location
• To process payments for our services
• To improve our services and website
• To comply with legal obligations

LEGAL BASIS FOR PROCESSING

We process your personal information under the following legal bases:

• Contractual Necessity: To provide the recovery services you have requested.
• Legitimate Interests: To improve our services and maintain our business operations.
• Legal Obligation: To comply with applicable laws and regulations.
• Consent: Where you have provided consent for specific processing activities.

INFORMATION SHARING

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• With recovery drivers and operatives to facilitate your recovery request
• With law enforcement or regulatory authorities if required by law
• With service providers who assist us in operating our business (such as payment processors)
• With your explicit consent

All third-party service providers are contractually obligated to keep your information secure and use it only for the purposes for which it was shared.

DATA RETENTION

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.

Typically, we retain customer records for 7 years to comply with legal and insurance requirements. Call records may be retained for shorter periods in accordance with our business needs.

DATA SECURITY

We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

These measures include secure storage systems, access controls, and staff training on data protection. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

YOUR RIGHTS

Under UK data protection law, you have the following rights:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete information.
• Right to Erasure: Request deletion of your personal information in certain circumstances.
• Right to Restrict Processing: Request limitation of how we use your information.
• Right to Data Portability: Request transfer of your information to another service provider.
• Right to Object: Object to processing based on legitimate interests.

To exercise any of these rights, please contact us using the details below.

COOKIES

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our site and improve its functionality.

For more detailed information about our use of cookies, please see our Cookie Policy.

THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any linked websites you visit.

CHILDREN'S PRIVACY

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page with an updated effective date.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

CONTACT US

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Phone: 020 3828 7723

Available 24/7 for any enquiries.